Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. Kindly carefully and accurately check your size before placing an order.
Refer to the size charts on the product page.
WHAT IS THE RETURN POLICY?
We offer full or partial refunds for the following cases:
-Orders received were incorrect
-Orders received were faulty or damaged
-Orders not received after 60 days of purchase being made
We do not offer refunds for incorrect sizing, wrongly ordered or change of mind.
At InControl Group, customer satisfaction is always our top priority. Good(s) are sold upon confirmation. Return of product(s) due to defects or incorrect item is only acceptable when the issue is raised to InControl Group within 7 days of receiving your order.
Refunds will be done via crediting of store credits into your InControl Membership Account. Credit amount will be of similar value to the product returned.
WHAT IS THE EXCHANGE POLICY?
We do offer exchanges for the following cases:
-Orders received were incorrect
-Orders received were faulty, damaged or expired
All exchanges on all our pieces has to be strictly made within 7 days of receiving your order. We do not offer international exchanges (countries outside of Malaysia).
We ask that the following requirements are met:
- Full price item
- Original condition, unworn and unwashed
- NO RETURNS OR EXCHANGES ON SALE ITEMS
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding shipping fee paid upon an order and return shipping fee. Please note that customers are responsible for return postage fee(s).
CAN I REQUEST A REFUND EVENT TICKETS AND PROGRAMS?
1. We do not allow refunds for event tickets unless it is due an unforeseeable circumstance. However, you may opt to hand over your ticket to your friends or family member. Under an unforeseeable circumstance, we will provide store credit as a refund. Refunds requests will not be applicable after the event.
2. We do not provide refunds for any programs sold commercially on this website.
ARE RETURNS FREE?
The shipping cost incurred for returning item(s) to InControl Group for a refund are not covered nor reimbursed by us.
HOW DO I ORGANISE A RETURN?
To initiate a return, simply email us at hello@incontrol.my using the e-mail address used to order our item(s) prior to returning your item(s).
Pictures of the defected/wrongly delivered items should be shared with InControl Group within 2 days of receiving the goods via email hello@incontrol.my or Facebook Messenger (https://www.facebook.com/inctrlgroup)
In such case, please contact us at hello@incontrol.my and we will exchange the item or arrange a refund.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage fees.)
Once the items are returned to our warehouse, you will receive your refund (item price excluding original shipping cost).
InControl Group will not be held liable for the loss of items, bags, and garments being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
All issues relating to dissatisfaction on our customer’s orders will be reviewed by our team. If you are initiating a return, we try our best to reply to you as quickly as possible within 24 hours.
Returns/Refunds/Exchanges will be processed within 7-10 business days of acknowledgement. For Physical Product Refunds, we will process through the same method you used to pay.